POWER OUTAGES · MASSACHUSETTS, NEW YORK AND RHODE ISLAND SERVICE AREAS
Check National Grid Power Outages by Region
National Grid serves different operating regions. Select the correct region first, then use its map for area status and the account workflow for a property-specific estimate.
The correct service region matters. Massachusetts and Upstate New York use different public maps and reporting numbers; Metro New York service is primarily gas. Call immediately for downed lines or a gas odor.
BEFORE YOU GO
Five checks in the right order
- Confirm whether the address is in Massachusetts, Upstate New York or Rhode Island.
- Open the matching regional outage map.
- Check county, town and displayed restoration information.
- Sign in or report the address for a property-specific estimate.
- Use the regional emergency number for a line or gas hazard.
LOCATION-SPECIFIC GUIDANCE
One company name covers several different service regions
- Massachusetts and Upstate New York maps update approximately every five minutes.
- County or town estimates may describe when the last customer in that area is expected back.
- The property-specific estimate can differ from the broader area estimate.
- Text-alert enrollment requires the account number.
- One Minute Updates never collects the region, account number or address.
COMMON QUESTIONS
Avoid common traps
Which map should I use?
Use the map for the operating region serving the address, not merely the nearest National Grid result.
Is a town restoration time specific to my house?
No. National Grid says broader ETRs may reflect when the last customer in that area is restored.
Does National Grid serve electricity everywhere it supplies gas?
No. Verify the service type and region before using an electric outage map.