POWER OUTAGES · DUKE ENERGY SERVICE AREAS
Check or Report a Duke Energy Outage
Duke Energy’s public map covers several operating regions. Set the correct service location, then use the map for current outages and restoration estimates.
Duke serves multiple states and operating companies, so reporting phone numbers can differ. Use the official page for the service address and report line hazards immediately.
BEFORE YOU GO
Five checks in the right order
- Set the correct Duke Energy service region or location.
- Open the outage map and inspect the affected event.
- Check the displayed restoration estimate and update time.
- Report an unlisted outage online, by app, text or the correct regional number.
- Use storm-safety guidance for damaged lines and generator hazards.
LOCATION-SPECIFIC GUIDANCE
The correct Duke operating region matters
- The map reflects Duke Energy customer outages, not every utility in the same county.
- Duke says outage information updates approximately every 15 minutes.
- Text OUT to 57801 is an official reporting method in supported regions.
- Restoration estimates may not appear until damage assessment is complete.
- One Minute Updates does not collect addresses or Duke account information.
COMMON QUESTIONS
Avoid common traps
Does the map show every utility outage nearby?
No. It reflects Duke Energy customer outages.
How often is information updated?
Duke says approximately every 15 minutes.
Why is there no restoration estimate yet?
Crews may still be assessing damage and repair requirements.