1 One Minute Updates

POWER OUTAGES · DUKE ENERGY SERVICE AREAS

Duke Energy Outage Map & Phone Numbers

Use Duke Energy’s official outage map for current events and restoration estimates, then choose the outage-reporting number for the operating company serving your address.

Open the Duke Energy outage map ↗ ⚠ Open Duke Energy storm safety ↗
Important

Duke serves multiple states and operating companies, so reporting phone numbers can differ. Use the official page for the service address and report line hazards immediately.

BEFORE YOU GO

Five checks in the right order

  1. Set the correct Duke Energy service region or location.
  2. Open the outage map and inspect the affected event.
  3. Check the displayed restoration estimate and update time.
  4. Report an unlisted outage online, by app, text or the correct regional number.
  5. Use storm-safety guidance for damaged lines and generator hazards.

LOCATION-SPECIFIC GUIDANCE

The correct Duke operating region matters

  • The map reflects Duke Energy customer outages, not every utility in the same county.
  • Duke says outage information updates approximately every 15 minutes.
  • Text OUT to 57801 is an official reporting method in supported regions.
  • Restoration estimates may not appear until damage assessment is complete.
  • One Minute Updates does not collect addresses or Duke account information.

OUTAGE PHONE NUMBERS

Which Duke Energy outage phone number should I call?

Duke operates several utilities. Match the number to the company shown on the service bill:

All five numbers and the shared text option were checked against Duke Energy sources on August 8, 2026.

COMMON QUESTIONS

Avoid common traps

Does the map show every utility outage nearby?

No. It reflects Duke Energy customer outages.

How often is information updated?

Duke says approximately every 15 minutes.

Why is there no restoration estimate yet?

Crews may still be assessing damage and repair requirements.